Comments on: The Problem With Canon http://www.variousandsundry.com/2008/03/26/the-problem-with-canon/ Wii, iPod, DVD, TV, and So Much More Fri, 21 Nov 2008 20:05:13 +0000 http://wordpress.org/?v=2.0.4 by: Augie De Blieck Jr. http://www.variousandsundry.com/2008/03/26/the-problem-with-canon/#comment-159326 Tue, 01 Apr 2008 21:59:29 +0000 http://www.variousandsundry.com/2008/03/26/the-problem-with-canon/#comment-159326 Thanks, Cory. I could use the positive encouragement. After telling me a week ago that they were sending the lens back to me via 2 Day FedEx, I still have nothing. Tomorrow, I'm calling for a tracking number. Thanks, Cory. I could use the positive encouragement. After telling me a week ago that they were sending the lens back to me via 2 Day FedEx, I still have nothing. Tomorrow, I’m calling for a tracking number.

]]> by: Cory http://www.variousandsundry.com/2008/03/26/the-problem-with-canon/#comment-159265 Tue, 01 Apr 2008 13:22:41 +0000 http://www.variousandsundry.com/2008/03/26/the-problem-with-canon/#comment-159265 Augie, thought you might like to see a positive experience with Canon that I find rather impressive, my best friend and blogmate's very positive experience with Canon- http://www.projectsilence.com/sos/canon-just-earned-a-customer-for-life/ Augie, thought you might like to see a positive experience with Canon that I find rather impressive, my best friend and blogmate’s very positive experience with Canon-
http://www.projectsilence.com/sos/canon-just-earned-a-customer-for-life/

]]> by: Augie De Blieck Jr. http://www.variousandsundry.com/2008/03/26/the-problem-with-canon/#comment-158763 Thu, 27 Mar 2008 22:12:32 +0000 http://www.variousandsundry.com/2008/03/26/the-problem-with-canon/#comment-158763 And that, ladies and gentlemen, is why my next lens purchase will be from Adorama. Thanks for leaving that message, Helen. Adorama has handled this well. I'm a little disappointed in Canon, though I can understand their position, which is why I didn't start spewing flames out their way. I'm just annoyed and frustrated in general. Hopefully, someone else learned from my mistakes here. Carolyn - when I decided to buy a lens on-line, I knew it would be from either Adorama or B&H. I knew from my research that they were highly respected and long-established retailers. I knew I wouldn't be dealing with "Gary's Cameras" from nowhereville, established 2007. Adorama's refurbished section for Canon gear is what ultimately sold me on them. I like the price break, and knew Canon would stand by their gear. Sorta. Eh, what's done is done. I know better for next time now. And that, ladies and gentlemen, is why my next lens purchase will be from Adorama. Thanks for leaving that message, Helen. Adorama has handled this well. I’m a little disappointed in Canon, though I can understand their position, which is why I didn’t start spewing flames out their way.

I’m just annoyed and frustrated in general. Hopefully, someone else learned from my mistakes here.

Carolyn - when I decided to buy a lens on-line, I knew it would be from either Adorama or B&H. I knew from my research that they were highly respected and long-established retailers. I knew I wouldn’t be dealing with “Gary’s Cameras” from nowhereville, established 2007. Adorama’s refurbished section for Canon gear is what ultimately sold me on them. I like the price break, and knew Canon would stand by their gear.

Sorta. Eh, what’s done is done. I know better for next time now.

]]> by: Carolyn http://www.variousandsundry.com/2008/03/26/the-problem-with-canon/#comment-158728 Thu, 27 Mar 2008 14:43:10 +0000 http://www.variousandsundry.com/2008/03/26/the-problem-with-canon/#comment-158728 I think the lessons here are to be aware of: the warranty term of the item being purchased, the manufacturer's policies on returns, the procedures for return/replacement from the store selling the item, the pros/cons of buying online, buying refurb, buying from a local camera store BEFORE purchasing. This way, if problems are encountered, you're not discovering how they might have been resolved after the fact. And, luckily, Adorama is a top-notch online dealer who will do whatever they can, within reason, to keep their customers satisfied. Other online retailers may not be as willing to work to protect their reputations, but Adorama is! I think the lessons here are to be aware of:
the warranty term of the item being purchased,
the manufacturer’s policies on returns,
the procedures for return/replacement from the store selling the item,
the pros/cons of buying online, buying refurb, buying from a local camera store
BEFORE purchasing.
This way, if problems are encountered, you’re not discovering how they might have been resolved after the fact.
And, luckily, Adorama is a top-notch online dealer who will do whatever they can, within reason, to keep their customers satisfied. Other online retailers may not be as willing to work to protect their reputations, but Adorama is!

]]> by: Helen Oster http://www.variousandsundry.com/2008/03/26/the-problem-with-canon/#comment-158675 Thu, 27 Mar 2008 06:02:16 +0000 http://www.variousandsundry.com/2008/03/26/the-problem-with-canon/#comment-158675 Dear Augie I came across your Blog today; hopefully everything will work out for you with Adorama's used department, but if you have any ongoing difficulties, please do not hesitate to contact me. My name is Helen, & my role is Customer Service Ambassador for Adorama, as part of a new strategic plan for the company. I pick up on sales, website & policy issues posted on the internet, and where possible, address them, to ensure complete satisfaction when you purchase from Adorama Camera (whether on-line, in the store or by telephone). If you have any other queries, problems, issues or gripes, please do not hesitate to contact me directly; I can't promise over night resolutions, but be assured that each & every customer is important to us at Adorama, and I will always do my best to ensure that you are happy with your purchase. You can contact me at: helen.oster@adoramacamera.com Best wishes Helen Oster Adorama Camera Customer Service Ambassador Dear Augie

I came across your Blog today; hopefully everything will work out for you with Adorama’s used department, but if you have any ongoing difficulties, please do not hesitate to contact me.

My name is Helen, & my role is Customer Service Ambassador for Adorama, as part of a new strategic plan for the company.
I pick up on sales, website & policy issues posted on the internet, and where possible, address them, to ensure complete satisfaction when you purchase from Adorama Camera (whether on-line, in the store or by telephone).

If you have any other queries, problems, issues or gripes, please do not hesitate to contact me directly; I can’t promise over night resolutions, but be assured that each & every customer is important to us at Adorama, and I will always do my best to ensure that you are happy with your purchase.

You can contact me at: helen.oster@adoramacamera.com

Best wishes

Helen Oster
Adorama Camera Customer Service Ambassador

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